Customer Service Officer - Financial Institutions DepartmentShanghai Pudong Development Bank Co., Ltd., Hong Kong Branch
Responsibilities: - Deliver prompt and quality customer support services to clients and ensure smooth client onboarding and after-sale support experience - Responsible for account opening including KYC, customer enquiries - Perform document checking for the periodic KYC review on existing customers based on the latest HKMA requirements; update KYC Information System, follow up, monitor and report the overall progress of the review - Support Relationship Managers on daily sales activities, business transactions, and statistical reporting - Provide administrative and clerical support to department - Handle other related ad hoc tasks and assignments Requirements: - University graduate, preferably with major in Finance, Economics, Accounting, Business Administration or related disciplines - At least 3 years hands-on experience in KYC document checking - Knowledge of HKMA or relevant regulatory KYC/AML requirements for on-boarding new customer and knowledge of Customer Due Diligence documentation standard and requirement - Excellent command of written and spoken English and Chinese (including fluent Putonghua) - A good team player and independent, detail-minded with good communication skills - Proficiency in MS Word, Excel and PowerPoint - Qualification of SFC license 1 and 4 will be preferred
Shanghai Pudong Development Bank Co. Ltd (SPD Bank), (stock code 600000) incorporated on January 9, 1993, is a reputable listed joint-stock commercial bank with its headquarter located in Shanghai. SPD Bank has a high standing in China’s financial market for its outstanding performance and business integrity. Globally, SPD Bank ranks 27th on the list of “Top 1000 World Banks 2017” released by The Banker, being 8th among the Chinese banks. Our sound competitiveness has also led us to 245th in Fortune Global 500, being 53th among Chinese companies. As the first overseas branch of SPD Bank, the Hong Kong Branch has succeeded in becoming one of the most fully fledged joint stock banks in Hong Kong. Since its opening in June 2011, SPD Bank Hong Kong Branch has developed to become a progressive bank which offers suitable financial solutions and products to our clients. We provide banking services covering international trade financing, cross-border business, corporate and institutional financing, global market business, deposit taking and private banking, etc. With the goal of gaining strong market recognition and reputation, we not only focus on proactive and prudent business expansion, but also talent investment. We respect and care about our employees, and offer good career development opportunities. In order to cope with our expansion, we invite high-caliber talents to become part of our team and to join us on our journey towards a brighter future.