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Senior Manager, Technical Support

Senior Manager, Technical Support - 大新银行

2

香港

14 五月, 2020

行业

银行

月薪

HKD 40,000 - 70,000

职位层级

高层

工作经验

15.0

受僱形式

全职

职位描述

Job Description You will participate in the transformation to the next generation of IT infrastructure and supervise a team to ensure the operating stability, efficiency and security of an organization's network systems and infrastructure. Responsibilities: Assists Department Head to define a medium to long term network and infrastructure strategy and roadmap and keep on fine-tuning and maintaining a secured, high performance and availability IT infrastructure Guides the Technical Support Managers to ensure the projects and tasks are align to the corporate infrastructure and network strategy and have a good management and control on both timeframe and investment Studies and proposes solutions to support the Group's new business directions and initiatives, including cloud based platform and Fintech initiatives Acts as Project Manager on critical infrastructure projects Evaluates, fine tunes and develops a cost effective LAN/WAN/SEVER/CLIENT Infrastructure for business to have a high availability platform for doing the business Ensures IT service providers can provide up-to-standard service level, develop process to monitor their performance and reviewing regularly Performs inter-network performance management, capacity planning, including managing throughput and traffic flow Designs and monitors contingency planning process and regular review contingency plan Requirements: Bachelor Degree in Computer Science, Information Systems or related disciplines Minimum 15 years of experience in technical support area in financial services industry Excellent client management skill and able to prioritize, multi-tasks and follow established procedures to attain positive results when resolving customer issues Familiar with Linux, Windows, UNIX, DB2, Oracle, SQL and supporting of SAN storage and VMware environment Good team management and organizational skill and able to work independently and communicate well with stakeholders at all levels, including senior management Experience and familiar with Cloud technology is a plus Certification in project management and/ or technical support management is preferred Excellent command in English, Cantonese and Mandarin

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