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Senior Manager, Technical Support (Network and Voice)

Senior Manager, Technical Support (Network and Voice) - 大新银行

1

香港

14 五月, 2020

行业

银行

月薪

HKD 40,000 - 70,000

职位层级

高层

工作经验

10.0

受僱形式

全职

职位描述

Job Description: You will participate in the transformation to the next generation of IT infrastructure and supervise a team for day-to-day operation of the organization’s computer systems and network, ensuring 7x24 operation of systems and provide technical support when problems arise. Responsibilities: Responsible for the analysis, design, and implementation and ongoing operation / maintenance of IT systems infrastructure Performs configuration management for all inter-networked LAN segments and WAN facilities with NCC Studies and proposes solutions on network areas to support the Group's new business directions and initiatives, including Fintech initiatives Assists in development and maintenance of LAN environments including internally developed and externally supplied applications Maintains the security and integrity of the inter-network of LANs and single systems Performs first level 7x24 problem determination, resolution and management for all customer problems in the LAN and Desktop environments Provides production system support for all database, hardware and operating system for all servers and network infrastructure, including implementation, migration, troubleshoot and upgrade. Performs inter-network performance management, capacity planning and traffic analysis Provides technical support on traditional PABX, IP PABX and Voice Recording System. Design and enhance the functionalities of IP PABX system to fulfil business user requirements and DR requirements Manages vendor performance to ensure their service standard meets SLA Participates in head office relocation project Requirements: Bachelor Degree in Computer Science, Information Systems or related disciplines Minimum 10 years of experience in technical support area in financial services industry Excellent client management skill and able to prioritize, multitask and follow established procedures to attain positive results when resolving customer issues Familiar with Linux, Windows, UNIX, DB2, Oracle, SQL and supporting of SAN storage and VMware environment Good team management and organizational skill and able to work independently and communicate well with stakeholders at all level, including senior management Certification in project management and/ or technical support management is preferred Detail-oriented with strong analytical and problem solving skills Good comment in English, Cantonese and Mandarin

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