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Senior Customer Service Officer

Senior Customer Service Officer - 上海商业银行

1

香港

11 一月, 2019

行业

银行

月薪

港币 15,000 - 22,000

职位层级

基层

工作经验

3.0

受僱形式

全职

职位描述

Responsibilities • Provide general administrative support to the relationship management team • Assist Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency • Have regular contract with customers and be able to deal independently with telephone enquiries on operational issues and take prompt follow up action on outstanding matters • Facilitate credit approval, check facility related documents and arrange drawdown on a timely basis • Support Relationship Mangers on account opening and maintenance process and ensure sufficient KYC has been completed • Communicate and liaise with internal parties to resolve customer issues • Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking Requirements • Diploma or above in Business administration, Finance, Accounting, Economics preferred • Previous experience in providing administrative support in banking or professional firms an advantage • Understanding of banking operations and its products or services, general knowledge in customer onboarding, trade, investment, insurance, credit approval and related documentation procedures, cash management is an advantage • High level of customer centricity mindset with dedication to deliver exceptional quality services of customers • Strong self-motivation, ability to work independently but also as a team player, with strong communication and interpersonal skills • problem solving skills and effective time management • Proficiency in both English and Chinese, with fluency in Putonghua preferred • Strong PC user with good MS Office and Excel skills **Candidates with less experience will be considered for the position of Customer Service Officer

公司简介

上海商业银行有限公司(「本行」)于1950年11月在本港注册成立,发展至今逾半个世纪,在本港丶内地及海外设有超过50间分行,业务网络遍及英国丶美国及上海丶深圳等地,为客户带来全面便捷的银行服务,尽享理财优势。 本着「处处为您着想」的服务理念,本行竭诚提供多元化的零售银行及商业银行产品及服务,包括存款丶贷款丶汇款丶外币兑换丶信用卡丶证券交易丶环球理财服务丶保险计划丶黄金买卖丶人民币服务丶网上银行及流动银行服务等,满足客户各种需要。

赏金条件
成功受聘
举荐人赏金
港币 3,000

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