Business Risk and Control Manager - Hang Seng Bank
11 January, 2019
Responsibilities: • Establish and maintain effective risk management and controls within Customer Value Management (CVM) division by assessing operational risks and performing review of control procedures and monitoring programs, working with other departments on their operational risk management, ensuring adequate controls are in place in the First Line of Defense • Coordinate with relevant business units to ensure the proper and timely reporting of operational risk issues and their corresponding management actions • Establish the governance framework for the monitoring and oversight of operational risk issues by senior management • Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs • Provide the management with highlights to facilitate their high level planning in terms of operation control management • Manage ad hoc projects in relation to CVM risk and compliance, coordinate with relevant parties and Subject Matter Experts to ensure the division adherence to Group policies, statutory requirements and regulatory guidelines • Promote operational risk awareness, including monitoring of training for CVM staff, sharing of internal / external incidents Requirements • University degree in a related discipline OR other relevant qualifications • Minimum 5 years' experience in banking • Sound knowledge of retail banking, operational risk management, financial crime compliance or other related areas • Strong business sense, self-motivated with good communication, logical and positive thinking, interpersonal and analytical skills • Strong business acumen with good problem solving, communication and analytical skills • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.