Head of Workplace - Hang Seng Bank
11 January, 2019
Responsibilities • Reporting to the Head of CRE, this individual has primary responsibility for developing and maintaining effective strategies and solutions on workplace to support business strategies and growth. • Drive and maintain workplace change projects to ensure sustainability of an effective working environment in the bank in line with the business objectives on operational efficiency, staff satisfaction, wellness and technology. • Monitor performance and ensure alignment of partnering vendors in the execution and reporting of all key change activities, including the development of change programme, capital project costs, execution risks for given actions and other office performance metrics. • Work with Capital Projects, FM, CRE Finance, IT, HR and other relevant HK / regional teams to drive consistent and integrated project activity/financial performance reporting for the businesses in the development and implementation of office optimisation plans and strategy papers. • Liaise with business users for space requirements to support growth and operational needs whilst ensuring optimization of workplace to align with overall business objectives and CRE priorities from a location, cost and utilization perspective. • Lead occupancy planning, headcount data maintenance and designating stacking and moves plans for projects. • Accountable for the on target delivery of each key workplace and change activity by working closely with the wider CRE team, outsourced partners and key stakeholders. • Support the CRE Global Workplace Team and associated partnering vendors to maintain the strategic planning process, toolkit, underlying data integrity (e.g. Horizon, Insight, FMS) and standard reporting outputs. • Work with CRE’s Global and Regional Workplace Team to align both CRE and business global objectives with country realities (opportunities and constraints from a real estate perspective). • Have a strong understanding of portfolio metrics (e.g. utilisation, density, vacancy, FTE count) and drivers that may impact the portfolio over time • Understand and track office based business demands in terms of headcount projection, key workstyles, patterns of use, key capacity-related events on the horizon, and other operating challenges relating to space and facilities provision. • Have a high level understanding of current CRE portfolio provision, strategy, constraints and challenges, savings targets and quality / risk targets. • Use various planning options available in CRE (various workplace strategies, flexible working policies and procedures etc.) and work with the businesses to develop sustainable space solutions which will benefit the businesses and the Bank over time. • Elevate the conversation from order taking, to discussions which targets at balancing 1) cost, 2) efficiency, 3) quality, and 4) flexibility Requirement • University graduate and relevant professional qualification in real estate, ideally in Surveying, Engineering, Architecture or related discipline with over 10 years’ relevant experience at managerial level. • High degree of expertise and knowledge leading, shaping, developing and managing office optimisation strategies and workplace change programmes in banks or financial institutions • High degree of expertise and knowledge managing a variety of stakeholders within a real estate context • High degree of expertise and knowledge across different CRE disciplines, particularly portfolio and workplace work streams • Sound financial and accounting acumen, including analytics and business case knowledge • Demonstrated results in managing real estate activities within a major corporate environment • Proven ability and commitment to high standards of customer service and customer relationship management supported by strong problem solving skills • Demonstrated results in delivering successful risk management and control processes across multiple functions • Strong organisational and analytical skills and experience to lead and leverage outsource partners and stakeholders • Strong business, financial and commercial awareness • Ability to undertake options analysis, make sound recommendations and articulate a robust business case to senior management • Proactive and resilient in a dynamic and constantly changing environment • Possess excellent communication skills, both verbal and written, with ability to build relationships by communicating, influencing and negotiating effectively • Proven ability to prioritise competing demands, and handle ambiguities and conflicts • Ability to work independently and under pressure with high degree of professionalism and tactics in handling sensitive situations. • Good command of both spoken and written English and Chinese • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.