Presales Engineer - Laserfiche
11 January, 2019
The Presales Engineer role is a broad one. First and foremost, presales engineers are the software experts; they know the product suite inside and out, from architecture to implementation. As such, they have a wide range of responsibilities with the opportunity to work with a wide range of people. They could be brought onto a sales call to answer technical questions, asked to give a webinar, brought to a user group to chat with customers, or consulted in designing solutions for a customer’s business needs. To meet these challenges, an ideal candidate is someone well-rounded and driven to find not just a solution but the best solution. Problem-solving skills are a must, as are communication skills. A presales engineer should be approachable and happy to lend a hand. There will be challenges in such a diverse role, but a presales engineer will never be bored and will always be learning. Responsibilities Include: Proof-of-Concept Demonstrations: • Speak with potential customers to learn about their business process needs • Build a solution in company to solve their business needs and help their processes run more efficiently • Present the solution to the customer and answer any technical questions • Communicate the solution such that people who are non-technical or unfamiliar with the software can fully comprehend it Company Software Training: • Break down technical details into information that’s useful and tailored to the training audience • Help develop new training curriculum • Conduct training both in person and via the web Reseller Support: • Work with our expansive network of Solutions Providers • Provide technical consulting via email, conference calls, Webex meeting • Write clear, concise answers to technical questions for the reseller network and RFPs Work Travel: • Some international travel is required (10-15%) Requirment: • Bachelor’s degree, preferably in a STEM field • Ability to learn and understand software, hardware, networking, and database concepts; experience with scripting or programming is a plus • Demonstrated ability to provide both written and verbal explanation of complex technical concepts to non-technical audiences; experience in teaching or tutoring is a plus • Exceptional communication and presentation skills
Laserfiche is a privately owned software development company that creates enterprise content management, business process automation, workflow, records management, document imaging and webform software. Laserfiche is headquartered in Long Beach, California and has offices in Mexico, United Kingdom, Hong Kong, Shanghai and Canada. Laserfiche sells its software through value-added resellers distributed throughout the world.