Senior Collections Clerk, Agency Management - Hang Seng Bank
10 January, 2019
Responsibilities • Perform daily operations on collection case assignment and return with external debt collection agencies • Handle customer and branch enquiry on the debt collection matters • Prepare MIS / ad hoc reports for management review and monitoring of performance of debt collection agencie • Provide administrative supports including invoice settlement, account maintenance and documents archive, etc. Requirements • Diploma in a related discipline OR other relevant qualifications • With banking experience, preferably with exposure to debt collection operations • Knowledge of relevant banking systems such as Online Banking System (OBS), HUB Card System (HCC) and Computer Assisted Collection System (CACS) etc. an advantage. • Strong self-motivation, with ability to work independently • Good knowledge of application software (Skills in MS Word and Excel) • Proficiency in both English and Chinese • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.