Card Authorization and Portfolio Services Officer - Hang Seng Bank
8 January, 2019
Responsibilities • Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank’s loss • Ensure the provision of efficient card loss reporting / emergency service to cardholders • Ensure the provision of reliable authorization services by monitoring the authorization system network • Ensure the performance of authorization hotline and credit services are above the service pledge • Assist in compiling standard and other ad-hoc reports as instructed • Initiate the process improvement areas to enhance the operation efficiency Requirements: • Diploma in a related discipline or other relevant professional qualifications • Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred • Strong attentiveness to details, with ability to work independently and under pressure • Good communication, interpersonal and analytical skills • Willing to work on flexi-hours or shift basis • Proficiency in both English and Chinese, with fluency in Putonghua an advantage • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.