Client Services Officer, Bills Operation - Hang Seng Bank
20 December, 2018
Responsibilities: • Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations • Provide trade solutions and resolve discrepancies in documents/application with customers and related parties • Maintain cordial relationship with customers and identify potential financial needs • Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge • Execute all operational and control guidelines/procedures with full compliance. Requirements: • Associate Degree / Higher Diploma or above • Minimum 2 years’ bills operation experience, preferably in bills checker’s role • Good knowledge of Trade and/or Receivables Finance • Good communication and analytical skills, with self-motivation and ability to work under pressure • Proficiency in both English and Chinese, fluency in Putonghua an advantage • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.