General Banking Manager - Hang Seng Bank
26 November, 2018
Responsibilities: • Provide quality customer service to our retail customers in branch network • Proactively identify customer needs and offer appropriate banking services and solutions • Participate in promotional campaigns to acquire new business and strengthen customer loyalty • Maintain awareness of operational risks and adhere to relevant policies and guidelines Requirements: • University degree OR Associate degree holders, fresh graduates are welcome • HKCEE / HKDSE holders with at least one year of working experience, preferably in customer facing role • Relevant professional qualification in insurance and investment is an advantage • Strong service and sales orientation, self-motivated with good communication skills • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer: • Attractive basic salary • Healthcare insurance coverage including yourself and your family • Retirement benefit scheme with employer’s contribution • Employee Share Purchase Plan • Work-life balance: 18 / 22 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price • Recognizable corporate training and development program • Progressive career advancement opportunities
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.