Branch Operations & Services Manager - The Bank of East Asia
21 November, 2018
Responsibilities: • To assist the Branch Manager in overseeing the business and operations related activities of the branch • To plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures • To keep record of all related Registers and perform Customer Risk Assessment • To monitor the financial activities of accounts and report any irregularities to the Bank’s Money Laundering Control Officer • To monitor the service quality of the branch and handle customers' complaints • To monitor customer referral activities to ensure proper execution and meet the pre-set target • To maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc. Requirements: • University graduate or Certified Banker preferable • Minimum of 10 years’ banking experience of which at least 5 years at supervisory level of branch operations • Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery • Strong technical knowledge of the Bank’s products and services • Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements • Passed the Hong Kong Securities Institute Licensing Examination or is an Exempted / Qualified Securities Dealer • Passed the MPF and Insurance Intermediaries Qualifying Examinations • Proficient in both spoken and written English and Chinese, preferably including Putonghua
The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 78 branches, 55 SupremeGold Centres, and 10 i-Financial Centres throughout the city. With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge. Products and services include syndicated loans, trade finance, deposit-taking, foreign currency savings, remittances, mortgage loans, consumer loans, credit cards, Cyberbanking, retail investment and wealth management services, private banking, Renminbi services, foreign exchange margin trading, broking services, Mandatory Provident Fund services, and general and life insurance.