Counter Service Officer - Hang Seng Bank
20 November, 2018
Responsibilities • Provide quality service through efficient and customer-friendly counter transactions • Deliver banking services and solutions by understanding customer needs and making appropriate referrals • Support branch operations and adhere to relevant guidelines and procedures Requirements • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered • Strong service orientation with good interpersonal and communication skills • Self-motivated, attentive to detail, eager to learn with positive attitude • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage • High level of customer centricity mindset with dedication to deliver exceptional quality services for customer • Work location will be subject to change and to be decided by Line Management upon joining. Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer: • Attractive basic salary with monthly counter service allowance • Healthcare insurance coverage including yourself and your family • Retirement benefit scheme with employer’s contribution • Employee Share Purchase Plan • Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price • Recognizable corporate training and development program • Progressive career advancement opportunities
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.