Card and Loan Tele-sales Officer - Hang Seng Bank
22 October, 2018
Job Responsibilities: • To provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels • Promote loan / insurance products when customer’s need are being identifies to reach the sales achievement for the department • Contribute to the achieving the section’s service and sales objectives • Timely response to customer’s feedbacks, drive for service improvement and better customer experience • Assist team head to review and allocate the resources so as to optimize the team productivity • Identify the potential improvement areas to enhance the work efficiency • Coordinate and liaise with relevant parties to ensure smooth implementation of various projects • Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements Job Requirements: • Diploma in a related discipline OR other relevant professional qualifications • Minimum 2-3 years of experience in Retails Banking, Call Centre or Telemarketing business • Strong sales and customer service orientation, with ability to work under pressure • Proficiency in both English and Chinese, with fluency in Putonghua an advantage • Willing to work on flexi-hours • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.