Internal collector - Metropolitan Capital Finance Company Limited
18 October, 2018
Job Responsibilities: • Handle Phone Calls • Handle each call in a manner way that meets or exceeds our call quality and compliant expectations. • Persuade customers to resolve their accounts within the payment and settlement criteria for Internal Collections. • Work to identify additional contact information or update contact information while speaking with customers • Adhere to compliant with company policies, processes and legal guidelines. • Receive and Act Upon Feedback • All other duties as assigned. • Attendance as outlined in the department attendance policy. Job Requirements: • Higher Diploma or above • Ability to communicate in a professional and confident manner using appropriate tone of voice and asking open-ended, probing questions. • Owns performance and is receptive to feedback; applies feedback to improve; active participant in training & coaching sessions • Employs active listening in order to understand the customer's situation; recognize issues that prevent payment • Ability to use logic and critical thinking to reason and solve problems • Good negotiator with an ability to persuade customers to pay; assertive; create urgency with customer • Ability to control the call by setting expectations; create accountability and resolution; maintain focus; call efficiency • Experience in the finance or banking industry • Experience working in a call centre environment • Create and build trust by displaying empathy; positive approach to creating resolution; collaborative approach
Metropolitan Capital is a licensed Money Lender Company governed by the Money Lender ordinance in Hong Kong (money lender licence number：1591/2017) .The company provide a full range of loan products serving the local consumer market in Hong Kong.