Customer Service Officer - Preface Holdings Limited
19 September, 2019
About Preface: Preface is a design and technology driven education company provides education solutions to programming and spoken language. We are the first in Asia to take home the EdTechX Global Award. Supported by A.I and machine learning, Preface is here to enhance the quality and personalisation of learning materials and experiences for our students. About Preface NOMAD: With one foot in the world of education and the other in technology, Preface aims to nurture and empower those with a passion to teach to suit the ever changing learning landscape around the world with our new educational product - Preface NOMAD. Preface NOMADD reimagines a new classroom setting outside a traditional classroom and explores an environment that enables learning and teaching without physical limits or boundaries. Job Duties: - Perform day-to-day office administrative support including data entry, filing and scanning in a timely and efficient manner - Responsible for managing the reception area, handling phone calls and greeting guests - Communicate with parents and students - Responsible for handling clients' general enquiries - Perform Course Enrollment and Programme Administration - Monitor office supplies and replenishment - Provide after sales services & customer enquiries follow up - Perform other ad-hoc duties if necessary Requirements: - Diploma holder or above - Working experience in education industry is preferred but not essential. Fresh graduation also available. - Warm personality, with love for children. - Good communication skills with excellent customer service attitude. - Superior interpersonal relationship and communication skills in all levels. - Able to handle multi-tasks with strong problem solving skills. - Good command of spoken and written English and Chinese. - Proficient in Microsoft Office applications, including Chinese typing.
With one foot in the world of education and the other in technology, Preface aims to nurture and empower those with a passion to teach to suit the ever changing learning landscape around the world with our new educational product - Preface NOMAD. Born digital in 2019, Preface NOMAD was built to match the perfect teacher for students whose default learning style was classroom based, yet yearned for more fluidity, human-centricity and collaborativeness in learning settings. Preface NOMAD reimagines a new classroom setting outside of a traditional classroom and explores an environment that enables learning and teaching without any physical limits or boundaries. Our Mission: To deliver the best code & language learning experience to every hungry learner around the world.