Manager, Operations Support - 大新銀行
18 September, 2019
Reporting to Head of Operations Support Department, you will be responsible for monitoring and supervision to service of Account Opening and Maintenance, Autopay, FPS, MPF, Paper & Electronic clearing, Payment Collection, Transaction Processing and Fixed Deposit. Responsibilities: • Process the account opening applications compliant with internal policies and local regulatory requirements; • Conduct KYC (Know Your Client)/ CDD (Customer Due Diligence)/ AML ( Anti-Money Laundering) review on new client relationships; • Perform checker role for account opening customer system data input; • Monitors the proper status of all activities in Operations Support Department and prepare regular and adhoc management report to superior; • Monitors the services and business in the sections to ensure that internal/ external customers are satisfied and the operations are in accordance with bank procedure; • Lead the administration, processing and operations in the Department to ensure compliance with established procedures; • Assist with ad hoc projects as assigned; • Perform back-up function to Operations Support teams. To meet the challenge, you should have the following qualifications and attributes: • Degree holder or above; • Minimum 7 years’ experience in banking operations, in which, 3 years must be at supervisory level in operations with emphasis on centralized processing and management function; • Requires in-depth knowledge of banking operations procedures, general banking products & facilities and customer requirements; • Experience in handling sensitive information and knowledge of KYC/ CDD/ AML requirements; • Able to work independent and under pressure; • Good communication and interpersonal skills; • Good knowledge in information technology and project management; • Self-motivated with analytical mind.