Key Account Manager - foodpanda
17 September, 2019
Role Description • Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary • Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance • Communicate clearly the progress of monthly/quarterly initiatives • Forecast and track key account metrics • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service • Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives • Coordinate all organizational project matters and manage all daily project management issues • To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfill company’s needs Desired Skills and Experience • At least 4 years experience in an operational sales or account management role, possess outstanding communication and interpersonal skills • Ability to analyse and draw inference from data • Experience in delivering client-focused solutions based on partner restaurants’ needs • Detail-oriented with proven ability to manage multiple projects at a time • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization • Proficiency in both English and Cantonese, fluency in Mandarin would be a plus • Knowledge in Chinese Word Processing is mandatory • Knowledge in the use of Salesforce preferred • The candidate with more experience shall be considered as Senior Key Account Manager
Foodpanda is world‘s #1 online food ordering platform, where hungry customers can order food for home delivery from their favorite restaurants. Currently we are operating in 40 countries across Asia, Europe, Latin America and Middle East and are still expanding. We are part of Delivery Hero, the world’s largest online food delivery platform. Diversity is a key pillar for our success. Employees with over 70 nationalities across 5 continents work for us, enabling us to exchange best practice from markets from each corner of the world. We are now looking for talented and highly motivated individuals to help grow the Hong Kong business. Fortunately, we are not the only ones who believe in our vision to transform the industry. The business is backed by first-tier investors. To date $1 billion has been raised in our mission to provide people with the easiest way to their favourite food.