Helpdesk Support - OCBC Wing Hang Bank
20 June, 2019
Responsibilities: • Provide on-site and remote helpdesk support to users; • Perform Windows Desktop and Server installation, configuration, administration and maintenance; • Perform Windows Desktop and Server setting enhancement to cope with application change • Prepare Windows Desktop and Server related documentation, such as installation procedure, training guide, testing report... etc, • Perform problem diagnostic by using advance troubleshooting skills Requirements: • Degree or Diploma in Computer Studies/Science or its equivalent • Minimum 1 to 3 years’ experience in IT related technical support and internetworking works • Knowledge of: • Windows server 2012/2016 and Windows 7/10 • MS Active Directory/MS SCCM • LAN and WAN network management • MS Office 365 • Good communication skill in both spoken and written English; • Must be self-motivated and able to work with minimum supervision • Additional qualifications such as MCP, MCSE will be an advantage • Experience in Windows 10 upgrade/rollout projects will be an advantage
OCBC Wing Hang, together with its subsidiaries and affiliated companies, offers a comprehensive range of commercial banking products and services and other financial services such as consumer financing, share brokerage and insurance, among others. It has a network of over 100 branches and offices in Hong Kong, Macau and China. As part of the OCBC group of companies, OCBC Wing Hang offers customers an augmented banking network, enhanced market access and an expanded range of products and services for personal and business financial needs.