Business Unit Support Specialist (BUSS) – Advisory Support - Atos Information Technology HK Limited
10 June, 2019
PRINCIPAL DUTIES AND RESPONSIBILITES - Provide on-site technical support for desktop PCs – both software and hardware - Physically set up computers and software system installation - Support Market Data and in-house developed applications - Perform basic hardware moves and changes - Record and manage all incidents and requests in ticket-tracking system - Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer - Proactively inform management of trends, significant problems and expected delays. - Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support) - Test applications as required by the business before rollout Documentation of products and processes LANGUAGE - English: Advanced Level - Strong verbal, written, listening communication experience EXPERIENCE - 2 to 5 years of IT support experience - Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage - Good Working knowledge and IT experience supporting Microsoft Windows c- onfiguration, Desktop Administration, Microsoft Office Suite - Basic understanding of network and server side infrastructure - Solid understanding of Intel based PC hardware/peripherals - Project execution exposure - Experience in trading floor and market data applications support is a bonus SKILL - Ability to make sound decisions following approved procedures in a fast paced environment - Ability to effectively manage multiple tasks occurring simultaneously - Ability to work independently with little supervision Support Coverage: - Monday to Friday, 8 working Hours/day shift between 06:30 to 19:00 based on shift roster defined by team manager - Occasional non-office hours (night & weekend) over time work requires
Atos is an international information technology services company with annual revenues of EUR 12 billion and 100,000 employees in 72 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos WorldGrid.