JobsRnR
Senior Customer Service Officer

Senior Customer Service Officer - 上海商業銀行

3

香港

11 January, 2019

行業

銀行

月薪

港幣 15,000 - 22,000

職位層級

基層

工作經驗

3.0

受僱形式

全職

職位簡介

Responsibilities • Provide general administrative support to the relationship management team • Assist Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency • Have regular contract with customers and be able to deal independently with telephone enquiries on operational issues and take prompt follow up action on outstanding matters • Facilitate credit approval, check facility related documents and arrange drawdown on a timely basis • Support Relationship Mangers on account opening and maintenance process and ensure sufficient KYC has been completed • Communicate and liaise with internal parties to resolve customer issues • Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking Requirements • Diploma or above in Business administration, Finance, Accounting, Economics preferred • Previous experience in providing administrative support in banking or professional firms an advantage • Understanding of banking operations and its products or services, general knowledge in customer onboarding, trade, investment, insurance, credit approval and related documentation procedures, cash management is an advantage • High level of customer centricity mindset with dedication to deliver exceptional quality services of customers • Strong self-motivation, ability to work independently but also as a team player, with strong communication and interpersonal skills • problem solving skills and effective time management • Proficiency in both English and Chinese, with fluency in Putonghua preferred • Strong PC user with good MS Office and Excel skills **Candidates with less experience will be considered for the position of Customer Service Officer

公司簡介

上海商業銀行有限公司(「本行」)於1950年11月於本港註冊成立,發展至今逾半個世紀,在本港、內地及海外設有超過50間分行,業務網絡遍及英國、美國及上海、深圳等地,為客戶帶來全面便捷的銀行服務,盡享理財優勢。 本着「處處為您着想」的服務理念,本行竭誠提供多元化的零售銀行及商業銀行產品及服務,包括存款、貸款、匯款、外幣兌換、信用卡、證券交易、環球理財服務、保險計劃、黃金買賣、人民幣服務、網上銀行及流動銀行服務等,滿足客戶各種需要。

賞金條件
成功受聘
舉薦人賞金
港幣 3,000
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