Mortgage Services Manager - Hang Seng Bank
11 January, 2019
Responsibilities • Plan, direct and control all aspects of mortgage loan services to the Bank’s mortgage customers • Compile and coordinate departmental projects such as compliance/ regulatory return, Global Standards and support operational risk management, e.g. ORMF and Helios • Formulate and drive implementation of strategies to support attainment of maximum productivity in operations and operating targets • Effectively manage outsourced services by providing direction and priority to off-shore operations as well as reviewing and updating procedures • Develop and implement effective operation systems, and drive re-engineering initiatives and coordinate taskforce to enhance the efficiency • Coordinate the departmental IT projects and strengthen colleagues’ technical knowledge in system applications • Minimize the Bank’s risk exposure by ensuring proper loan operation within prescribed guidance • Establish operation policies and control measures to ensure compliance with requirements of the Bank and regulatory bodies Requirements • University degree in a related discipline OR other relevant qualifications • Minimum 5 years’ experience in banking, with solid experience in credit administration and loan operations as well as risk and project management • Strong application systems development experiences on MS Access and VBA • Understand the Agile project development and management framework • With capability to track record in supporting IT projects in a complex environment • High resilience with good problem-solving, communication and interpersonal skills • Ability to work independently and under pressure • Proficiency in both English and Chinese • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.