Branch Operations Officer, Relief Team - Shanghai Commercial Bank

Description

Responsibilities: • Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements • Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services • Cultivate long-term relationship with customers and refer potential business opportunities to branch sales Requirements: • Post-secondary educated or above • Minimum 8 years of relevant experience, 3 years of which must be at a supervisory level • Sound knowledge of branch operations, with good compliance and control sense • Excellent people and communication skills • Detail-oriented, and able to work independently and under pressure • Good command of spoken and written English and Chinese, including Putonghua • Proficient in MS Office applications including Chinese word processing

About the Company

Incorporated in November 1950, Shanghai Commercial Bank Limited ("the Bank") has been one of the most distinguished local Chinese banks in Hong Kong. At present, we have over 50 branches across Hong Kong, mainland China and overseas, with a business network reaching the United Kingdom, the United States of America, Shanghai and Shenzhen, to offer our customers comprehensive banking services with convenience. We strive to meet our customers' needs with a wide range of retail and corporate banking products and services, including deposits, loans, remittances, foreign exchange, credit cards, securities trading, international banking, insurance services, gold services, RMB services, internet and mobile banking, all designed and provided with our motto, "For Personalized Service" in mind.