產品體驗師 - 口碑 - Alibaba
29 November, 2018
Information Technology (IT)
HKD 18,000 - 92,000
主要職責： - 借助多種場景深入分析商戶服務數據，識別產品線商戶體驗核心問題，推動產品及應用流程設計、變革和優化； - 參與產品全流程閉環跟踪，從源頭保障商戶體驗，降低商戶使用障礙，有效控制服務成本； - 負責產品在服務端落地流程，保障服務對產品的認知度，推動產品應用知識在各個服務渠道的落地。 職位要求： - 邏輯思維能力強，具備項目管理、數據分析和良好的文字功底； - 擁有良好的溝通能力和團隊協作能力，對於異常問題具備強的敏感性和風險意識； - 分析商戶服務體驗的需求，為產品、運營提供需求；具備一定的產品敏感度，業務需求轉化為線上產品化的規劃落地能力； - 富於想法、有創新精神。
About the Company
We enable businesses to transform the way they market, sell, operate and improve their efficiencies. We provide the technology infrastructure and marketing reach to help merchants, brands and other businesses to leverage the power of new technology to engage with their users and customers and operate in a more efficient way. Our businesses are comprised of core commerce, cloud computing, digital media and entertainment, and innovation initiatives. In addition, Ant Financial, a company in which we have agreed to acquire a 33% equity stake, provides payment and financial services to consumers and merchants on our platforms. An ecosystem has developed around our platforms and businesses that consists of consumers, merchants, brands, retailers, other businesses, third-party service providers and strategic alliance partners.
Share this Job
Login and share this Job with friends to receive the Referrer Reward once the Reward Condition has been met.