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Internal collector
Metropolitan Capital Finance Company Limited

http://www.metcap.com.hk/

Internal collector

1

Hong Kong

18 October, 2018

Industry

Finance

Monthly Salary

HKD 11,000 - 18,000

Career Level

Entry level

Years Experience

1.0

Employment Type

Full-time

Description

Job Responsibilities: • Handle Phone Calls • Handle each call in a manner way that meets or exceeds our call quality and compliant expectations. • Persuade customers to resolve their accounts within the payment and settlement criteria for Internal Collections. • Work to identify additional contact information or update contact information while speaking with customers • Adhere to compliant with company policies, processes and legal guidelines. • Receive and Act Upon Feedback • All other duties as assigned. • Attendance as outlined in the department attendance policy. Job Requirements: • Higher Diploma or above • Ability to communicate in a professional and confident manner using appropriate tone of voice and asking open-ended, probing questions. • Owns performance and is receptive to feedback; applies feedback to improve; active participant in training & coaching sessions • Employs active listening in order to understand the customer's situation; recognize issues that prevent payment • Ability to use logic and critical thinking to reason and solve problems • Good negotiator with an ability to persuade customers to pay; assertive; create urgency with customer • Ability to control the call by setting expectations; create accountability and resolution; maintain focus; call efficiency • Experience in the finance or banking industry • Experience working in a call centre environment • Create and build trust by displaying empathy; positive approach to creating resolution; collaborative approach

About the Company

Metropolitan Capital is a licensed Money Lender Company governed by the Money Lender ordinance in Hong Kong (money lender licence number:1591/2017) .The company provide a full range of loan products serving the local consumer market in Hong Kong.

Reward Condition
Hired
Referrer Reward
HKD 5,000
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