Technical Support Manager - OCBC Wing Hang Bank

Description

Job Highlights Banking - network systems and infrastructure Linux, Windows and UNIX DB2, Oracle and SQL, SAN, VMware Job Description Our client, a well-established retail bank is looking for a Technical Support Manager to ensure the operating stability, efficiency and security of an organization's network systems and infrastructure Responsibilities: Define a medium to long term network and infrastructure strategy and road map and keep on fine-tuning and maintaining a secured, high performance and availability IT infrastructure Ensure the projects and tasks are align to the corporate infrastructure and network strategy Perform inter-network performance management, capacity planning, including managing throughput and traffic flow Recommend alternative technologies and improvements to increase operations efficiency or cost reduction Evaluate IT technologies, market trends and industry plus identify prospective impact on business and operations Acts as Project Manager on critical infrastructure projects Ensure all the problem and change requests are compliant to the group policy Requirements: Bachelor Degree in Computer Science, Information Systems or related disciplines At least 8 years of experience in technical support area in financial services industry Technical skills and experience using the operation system of Linux, Windows and UNIX and the database of DB2, Oracle and SQL and supporting of SAN storage and VMware environment Good team management and organizational skill and able to work independently and communicate well with stakeholders at all levels, including senior management Certification in project management and/ or technical support management is preferred Excellent client management skill and able to prioritize, multi-tasks and follow established procedures to attain positive results when resolving customer issues Excellent command in English, Cantonese and Mandarin

About the Company

OCBC Wing Hang, together with its subsidiaries and affiliated companies, offers a comprehensive range of commercial banking products and services and other financial services such as consumer financing, share brokerage and insurance, among others. It has a network of over 100 branches and offices in Hong Kong, Macau and China. As part of the OCBC group of companies, OCBC Wing Hang offers customers an augmented banking network, enhanced market access and an expanded range of products and services for personal and business financial needs.