Deskside Support Engineer - Atos Information Technology HK Limited
10 June, 2019
Information Technology (IT)
HKD 16,000 - 21,000
PRINCIPAL DUTIES AND RESPONSIBILITES - Provide on-site technical support for desktop PCs (software and hardware), Voice equipment & Mobile device (Smart Phone / Tablet) - Physically set up computers and software system installation - Perform basic hardware moves and changes - Record and manage all incidents and requests in ticket-tracking system - Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer - Develop and update new and existing process - Proactively inform management of trends, significant problems and expected delays - Provide other IT-related support as required by the business - Update and manage inventory on new incoming hardware orders - Communicate with vendors for incoming hardware orders and repairs LANGUAGE - English: Advanced - Strong verbal, written, listening communication experience EXPERIENCE - 1 to 3 years industry experience - Experience in delivering superior customer service experience, preferably from financial/banking industry - Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite - Solid understanding of Intel based PC hardware/peripherals - Exposure of mobile OS such as Apple iOS and Google Android SKILLS - Ability to make sound decisions following approved procedures in a fast paced environment - Ability to effectively manage multiple tasks occurring simultaneously - Ability to work independently with minimal supervision Working Shift Hours: - Monday to Friday, 8 working Hours/day shift between 06:30 to 19:00 based on shift roster defined by team manager - Non-office hours (Early shift, week night & weekend) over time work requires We offer attractive remuneration and fringe benefits to the right candidate. Interested applicants please apply by sending full resume with availability, present and expected salary, contact telephone number and quoting the respective Ref. to us.
About the Company
Atos is an international information technology services company with annual revenues of EUR 12 billion and 100,000 employees in 72 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos WorldGrid.
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