Premier Service Manager - Standard Chartered Bank
20 March, 2019
HKD 20,000 - 30,000
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values Responsibilities: • Deliver excellent client service and advice to our Corporate (Corporate & Institutional Banking & Commercial Banking) clients in all interactions for their post transactional enquiries, complaints, and other service-related issues • Responsible for serving as designated contact person for clients and internal staff for advice, enquiries, complaints and any other service issues • Work as a Service Partner together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients • Build relationships and rapport with identified 'premier' clients at the transactional / operational level • Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures Requirements: • Bachelor degree or above • Strong account/relationship management experience; preferably from corporate banking • Solid knowledge of market products • Strong interpersonal skills and communication with fluent Cantonese, Mandarin and English • Proven organization skills and attention to details
About the Company
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good.
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