Senior Customer Service Officer

Senior Customer Service Officer - Shanghai Commercial Bank


Hong Kong

11 January, 2019



Monthly Salary

HKD 15,000 - 22,000

Career Level

Entry level

Years Experience


Employment Type



Responsibilities • Provide general administrative support to the relationship management team • Assist Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency • Have regular contract with customers and be able to deal independently with telephone enquiries on operational issues and take prompt follow up action on outstanding matters • Facilitate credit approval, check facility related documents and arrange drawdown on a timely basis • Support Relationship Mangers on account opening and maintenance process and ensure sufficient KYC has been completed • Communicate and liaise with internal parties to resolve customer issues • Undertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of Corporate Banking Requirements • Diploma or above in Business administration, Finance, Accounting, Economics preferred • Previous experience in providing administrative support in banking or professional firms an advantage • Understanding of banking operations and its products or services, general knowledge in customer onboarding, trade, investment, insurance, credit approval and related documentation procedures, cash management is an advantage • High level of customer centricity mindset with dedication to deliver exceptional quality services of customers • Strong self-motivation, ability to work independently but also as a team player, with strong communication and interpersonal skills • problem solving skills and effective time management • Proficiency in both English and Chinese, with fluency in Putonghua preferred • Strong PC user with good MS Office and Excel skills **Candidates with less experience will be considered for the position of Customer Service Officer

About the Company

Incorporated in November 1950, Shanghai Commercial Bank Limited ("the Bank") has been one of the most distinguished local Chinese banks in Hong Kong. At present, we have over 50 branches across Hong Kong, mainland China and overseas, with a business network reaching the United Kingdom, the United States of America, Shanghai and Shenzhen, to offer our customers comprehensive banking services with convenience. We strive to meet our customers' needs with a wide range of retail and corporate banking products and services, including deposits, loans, remittances, foreign exchange, credit cards, securities trading, international banking, insurance services, gold services, RMB services, internet and mobile banking, all designed and provided with our motto, "For Personalized Service" in mind.

Reward Condition
Referrer Reward
HKD 3,000

Recruitment+ Referral

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